Frequently asked.

Stock items are picked and packed within one business day. Standard delivery to metro areas takes 2-4 business days; regional and remote postcodes can take up to 7 business days. You'll get a tracking email the moment your order leaves the warehouse.

Personalised production starts the next business day after you approve the proof. Lead time depends on the range and decoration method but is usually 2-4 weeks. The quoted delivery date at checkout is what we hold ourselves to.

Stock orders can be edited until they're picked, usually within an hour or two of ordering. Personalised orders can be changed up until production starts. Email support@adidascustom.com.au with your order number and we'll see what's possible.

Sign in and go to the Dashboard. Every past order is listed with its status, tracking link, and a one-click reorder button.

Stock orders over $250 ship free - the cart shows how close you are to the threshold. Express shipping is available at checkout for an additional fee.

We ship to New Zealand and selected Pacific countries. International customers are responsible for any duties, taxes, and customs fees levied at the destination - these aren't included in the order total.

Photograph the packaging and contents and email us within 48 hours of delivery. We'll arrange a replacement or full refund and chase the carrier. If tracking shows delivered but you don't have the parcel, give it 24 hours (carrier scans sometimes lead actual delivery), then contact us.

Yes - within 14 days of delivery, unworn, with original tags and packaging. Email us for a pre-paid label. Refunds land on the original payment method within 5 business days of us receiving the item.

Personalised items are made to your specification and aren't eligible for return unless they arrive damaged, defective, or different from the proof you approved. If something's wrong, send us a photo within 7 days of delivery and we'll fix it - repair, replace, or refund.

Stock orders can be cancelled at no cost until they're picked. Personalised orders can be cancelled before production starts (usually within 1 business day of order). Email support@adidascustom.com.au with your order number.

Range-dependent. Most jerseys support team name, player name and number, plus a club logo on the chest or sleeve. Hoodies and polos add a centre-chest or back placement. The PDP shows exactly what's available for each style.

Vector formats are best - SVG, AI, or EPS - because they scale without quality loss. We also accept PNG and JPEG up to 10 MB. PDF works too if it's a vector PDF.

Yes. The personalisation tool renders a live preview as you make changes. The preview attached to the order is the proof we work to in production.

Saved designs live under your account in the Dashboard. Reorder a saved design with one click - handy for clubs adding new players to an existing kit.

Stock items can be ordered as a guest. Personalised orders need an account so we can save your designs and tie production to a contactable email address.

Major credit cards (Visa, Mastercard, Amex), Apple Pay, and Google Pay through our payment provider. Bulk team orders can be invoiced - contact us at support@adidascustom.com.au to set that up.

Yes. Card details go directly to our payment provider over TLS - we never see or store your full card number. Refunds always land on the original payment method.