Shipping Policy.

Stock items are picked and packed within one business day. Made-to-order and personalised items run on the quoted production & delivery time referenced on the website and referenced on your order confirmation. Delivery dates are quoted the next business day after artwork is approved.

Orders that include made-to-order, customised or personalised items have varying delivery time frames. Please refer to estimates provided on product pages, during purchase flow, on your order confirmation or via email following purchase.

You'll receive an email with tracking the moment your order leaves our facility. If you don't see it within 10 days of your nominated delivery date for customised items and 4 days for non-personalised or non-customised items, please contact us. Check your spam folder before contacting us, automated mail occasionally lands there first.

We ship Australia-wide via Australia Post and StarTrack. Standard delivery lands in metro areas in 2-4 business days; regional and remote postcodes can take up to 7 business days.

Orders over $250 ship free - the cart shows how close you are to the threshold.

Delivery is performed within the deadlines provided for direct delivery to the addressee or, if the addressee is absent, by a notice informing them of the availability of the parcel. Please note that a signature is required on delivery in most cases. Please ensure you or someone else is home to sign for your parcel. Alternatively, please enter a business address for daytime delivery.

If our freight carrier is unsuccessful in delivering to you on more than one occasion, the package may be returned to our warehouse in Melbourne, Australia. In the unlikely event that this occurs, to re-send your parcel, an additional freight charge will need to be applied prior to dispatch.

Delivery deadlines are indicated as accurately as possible. We are not responsible for delivery delays following the dispatch of your order which are due to a country's customs (export/import) clearance requirements. No damages or compensation will be payable in the event of delivery deadlines being exceeded. However, if the product has not been delivered 21 days after the delivery date indicated and this is due for any reason other than force majeure, the purchase may then be cancelled and you may be refunded the price paid to the exclusion of any other damages or compensation (provided the delay is not contributed to by you). We are also not responsible for any customs charges or other additional fees associated with the delivery of your order.

Items available on this website are for Australian delivery.

Please note items available within this website may at times be offered as Pre-Order or Backorder. ETA is provided on individual product pages for any Pre-Order & Backorder items. We will dispatch these items to you ASAP once stock arrives. From time to time, the ETA may change for these and we apologise as manufacturing hold-ups are out of our control.

Most deliveries require a signature. Please ensure someone is available to sign for the parcel, or enter a business address for daytime delivery. If the addressee is unavailable, a notice will be left with details on collecting or rearranging the parcel.

If our carrier is unable to deliver after more than one attempt, the parcel may be returned to our Melbourne warehouse. Re-sending it will incur an additional freight charge.

Delivery timeframes are estimates. You remain liable for any import duties or other charges imposed by customs or tax authorities. We are not responsible for any delays or additional costs resulting from customs clearance processes.

If your order hasn't arrived within 21 days of the indicated delivery date, for a reason other than force majeure and not contributed to by you, you may cancel your order and receive a refund of the price paid.

We currently deliver within Australia only.

Pre-Order and Backorder items show an estimated ETA on the relevant product page. We'll dispatch these as soon as stock arrives. ETAs may change from time to time due to manufacturing delays outside our control.

Stock undecorated, unpersonalised or uncustomed items can be returned within 14 days of delivery for a full refund or exchange, provided they're unworn, with original tags attached, and in their original packaging.

We will cover your delivery fee if the product arrives damaged / faulty or does not match what you have ordered. Otherwise, the postage charge is non-refundable. Return postage costs for exchange are the responsibility of the customer.

We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit.

Initiate a return by emailing the team - we'll arrange a Return Authority number and instruction to return the item back.

Refunds are processed to the original payment method within five business days of receipt.

Please refer to Refund Policy page for full details on returns for stock items.

Customised or personalised pieces are made-to-order. We can't accept returns or exchanges on personalised gear unless the item arrives damaged, defective, or different from the proof you approved.

If something's wrong with your custom order, send a photo to the team within 7 days of delivery and we'll fix it - repair, replace, or refund, your call.

Please refer to Refund Policy page for full details on returns for personalised items.

If tracking shows your order as delivered but you don't have it, give it 24 hours (carrier scans sometimes lead actual delivery), then contact us. We'll open a claim with the carrier and dispatch a replacement once they confirm the loss.

Nothing in this policy limits your rights under the Australian Consumer Law. Our products come with guarantees that can't be excluded - you're entitled to a replacement or refund for a major failure, and to repair or replacement if a product isn't of acceptable quality but the failure isn't major. You're also entitled to compensation for other reasonably foreseeable loss or damage.