Privacy Policy.

This store is operated by TPF (Aust) P/L - ABN: 990 6060 3189, an official adidas distribution partner. TPF is the entity responsible for the personal information handled through this store, and this policy is written to comply with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

When you create an account or place an order, we collect your name, contact details, shipping address, and order history. Payment is processed by our payment provider - we never see or store your card number.

We also collect technical data automatically: the pages you visit, your browser, device type, and approximate location (derived from IP). This is used to keep the site running and to improve the experience for everyone.

We use your details to fulfil orders, send transactional emails (order confirmations, shipping updates), respond to your support requests, and run the store. If you've opted into marketing, we'll send range updates and promotions - you can unsubscribe at any time from any email we send.

Aggregated, de-identified analytics inform decisions about catalogue, pricing, and the site itself. We collect personal information in order to deliver products and services you order from us, to improve our service and your customer experience and to save you time re-entering details each time you order from us. We may also collect information for purposes including:

To better understand customer requirements and preferences;

To protect against fraud or theft; and

To provide offers that are of greater interest or benefit to you.

We don't sell or rent your personal information to third parties.

We share information with the service providers that make the store work: payment processors, shipping carriers, email providers, and analytics. Each is contractually bound to use your data only for the service they provide us.

We may disclose information if compelled by law (court order, regulator request, fraud investigation). When that happens, we push back where we can and notify you where we're permitted.

We may need to provide your personal information to third parties who assist us in delivering our products and services. This includes delivery companies, financial institutions, web-hosting organisations and information technology service providers. When your personal information is disclosed to these third parties, we will only authorise them to use your personal information for the purpose that we supplied it to them, and we will ensure that they undertake to protect your privacy.

We may share limited information with third-party advertising and analytics providers, such as Google, Meta and TikTok, to help deliver relevant advertising and measure campaign effectiveness. These providers may also collect information directly and handle it in accordance with their own privacy policies.

Customers may request access to, correction of, or deletion of their personal information by contacting us directly. Customers may also opt out of marketing communications at any time.

We store your personal information in Australia. Some of the providers we use may store or access information from servers located overseas.

Before your information is handled overseas, we take reasonable steps to make sure it's protected to a standard comparable to Australian privacy law, whether through contractual protections with the provider or the provider's own compliance obligations.

We use cookies for essential functionality (your cart, your sign-in) and for analytics that tell us how the site is performing. You can control cookies through your browser - disabling some will break parts of the experience like staying signed in.

We may use your personal information and information about your interactions with our website to provide better marketing experiences and personalised advertising. This may involve the use of cookies and similar technologies to understand your preferences and behaviour.

Under Australian privacy law and equivalents elsewhere, you have the right to access the personal information we hold about you, correct it if it's wrong, and request its deletion (subject to record-keeping obligations like financial transactions).

Email us at support@adidascustom.com.au to exercise any of these rights we respond within 24 hours. We keep personal information only as long as needed for the purposes above or to meet legal obligations (for example, tax and transaction records), then de-identify or delete it.

If you're not satisfied with how we've handled a privacy request or complaint, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We protect your data with industry-standard encryption in transit (TLS) and at rest. Internal access is limited to staff who need it to do their jobs and is logged.

No system is bullet-proof. If we ever suffer a breach that affects your data, we'll notify you and the relevant regulators within the windows the law requires.

We update this policy when our practices or the law changes. The current version is always at this URL with its last-updated date at the top.

Material changes get an email to registered customers before they take effect.

We are not responsible for the privacy practices of sites linked to this website via hyperlinks, banner advertising or other means. Please take care at all times to check the privacy policies of such third-party sites you visit.